Repairs, appraisals, purchasing jewelry, Payment options & store policies
At Walton's, we offer not only beautiful pieces to purchase, we also specialize in jewelry repairs. Our experienced jewelers are able to repair and restore some of the most challenging pieces, using a state of the art laser welder. The finest precision and art is practiced daily to maintain the beauty of your family heirlooms.
Here is a sampling of some of the repair services that we offer:
complimentary jewelry cleaning
ring sizing, prong repair, shank repair
chain soldering, clasp repair
earring repair, conversion to screw back posts, regular posts, or clip on backs
For helpful tips on preserving and maintaining your jewelry, click CARING FOR YOUR HEIRLOOM.
Alongside our expert jewelers, we also have Mike Walton, a certified GIA Graduate Gemologist, Julie Walton Garland, a certified GIA Graduate Gemologist, and Miller Salmon, GIA Graduate Diamond, who can appraise your jewelry. Whether you're looking to have your items insured or if you are seeking out their true value, we strive to give you all the information you desire. Our appraisals include:
Inspection and cleaning of each item
A typed value assessment for insurances purposes, current retail value, estate value, or liquidation value
A photograph for identification
purchasing Antique and Estate Jewelry, gold, platinum and sterling
Selling your personal jewelry, items you've inherited or settling an estate can be an overwhelming and emotional process. At Walton's, we understand these difficult decisions and are here to guide you through the process. With over 40 years of experience, our GIA Graduate Gemologists and buyers handle your items with the utmost care. We specialize in pre-1940's antique and estate jewelry, which is largely what we purchase for our inventory, however, we are happy to take a look at any jewelry items you may have. For more information and/or to arrange a time to come by our showroom, please call us (615) 790-0244 or email us email@example.com. (*** Please call our showroom or email us prior to coming by with your pieces to ensure one of our gemologists and/or buyers will be present to assist you. ***)
We also purchase gold and platinum, as well as sterling flatware, holloware, and servingware (we do not purchase sterling jewelry). Our buyers give a clear and honest explanation of the process, allowing you to make the most informed decision concerning your pieces.
in-store payment options
At Walton's, we understand that big purchases should not break the bank. We offer two long term payment options: A three month in store layaway plan; one third down with three months to pay the remaining two thirds OR interest free financing for one year through Wells Fargo. Our layaway and financing transactions must be done and completed in our showroom.
All layaway sales are final. Your final payment is due no more than 90 days after the first payment was made. If you cancel your layaway prior to the final payment, store credit will be issued for the amount for previous payments made.
We accept all major credit cards and cash when making in-store purchases.
If payment is made with a personal or business check, the check must clear our account before you can take your purchase with you. If you are out of state, you will be responsible for covering the cost to ship the item to you once payment clears our accounts. A state issued ID is required to make a payment with a check. The address on the check must match the address on your state issued ID. We do not accept checks from first time customers. We do not accept cashiers checks, money orders or bank checks.
Gift certificates are now available to purchase on our website! $50, $100, $250, $500 and $1,000 amounts can be purchased HERE. Purchasing a Walton's Digital Gift Certificate creates a unique code. The gift certificate recipient can enter this code at checkout to subtract the gift certificate value from their order total. The digital gift certificate may ONLY be used by the recipient for online purchases. If you'd like to purchase a gift certificate to be used in store, please call our showroom as we'd be happy to assist you over the phone with your purchase. Gift certificates are good for one year from purchase date. All gift certificate sales are final.
in-store purchase policies
Returns are accepted within 30 days. Exchanges are accepted within 30 days on items of equal or higher value. No cash refunds. Items must be returned in their original condition with the original receipt. Refunds will not be issued if item is returned after 30 days from purchase date.
For items being purchased sight unseen (purchased online or over the phone), we gladly accept returns or exchanges within 10 days from the time you receive your package. All jewelry must be returned in the condition it was received with the original receipt. All sales are final after 10 days. After those 10 days, a refund will not be issued.
For all of our online shopping policies, click SHOPPING WITH US ONLINE.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal payment information), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store--you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy/. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
410 Main Street, Franklin, TN, 37064, United States