STORE INFORMATION AND SERVICES
TUESDAY: 10:00 - 5:00
WEDNESDAY: 10:00 - 5:00
THURSDAY: 10:00 - 5:00
FRIDAY: 10:00 - 5:00
SATURDAY: 10:00 - 5:00
VISITING OUR SHOWROOM
We look forward to seeing you on your visit to our showroom! Located on Main Street in the heart of Historic Downtown Franklin, there is much to see, do and eat! Our Downtown offers free parking throughout, to view the interactive map of free parking options, click HERE.
Coming to our showroom and need to find a parking spot quickly? Check the paid parking lot located diagonally behind our showroom as well as the lot behind Starbucks on our same block ($2 for an hour, not to exceed $10 for the entire day). We are happy to deduct/validate the amount you paid for parking from your purchase if you bring a picture of your parking slip! See the map below for directions to those two lots:
At Walton's, we offer not only beautiful pieces to purchase, we also specialize in jewelry repairs. Our experienced jewelers are able to repair and restore some of the most challenging pieces, using a state of the art laser welder. The finest precision and art is practiced daily to maintain the beauty of your family heirlooms.
Here is a sampling of some of the repair services that we offer:
- complimentary jewelry cleaning
- ring sizing, prong repair, shank repair
- chain soldering, clasp repair
- earring repair, conversion to screw back posts, regular posts, or clip on backs
- pearl restringing
- stone setting
For helpful tips on preserving and maintaining your jewelry, click CARING FOR YOUR HEIRLOOM.
Alongside our expert jewelers, we also have Mike Walton, a certified GIA Graduate Gemologist, and Julie Walton Garland, a certified GIA Graduate Gemologist, who can appraise your jewelry. Whether you're looking to have your items insured or if you are seeking out their true value, we strive to give you all the information you desire. Our appraisals include:
- Inspection and cleaning of each item
- Gem identification
- Grading analysis
- A typed value assessment for insurances purposes, current retail value, estate value, or liquation value
- A photograph for identification
purchasing Antique and Estate Jewelry, gold, platinum and sterling
Selling your personal jewelry, items you've inherited or settling an estate can be an overwhelming and emotional process. At Walton's, we understand these difficult decisions and are here to guide you through the process. With over 40 years of experience, our GIA Graduate Gemologists and buyers handle your items with the utmost care. We specialize in pre-1940's antique and estate jewelry, which is largely what we purchase for our inventory, however, we are happy to take a look at any jewelry items you may have. For more information and/or to arrange a time to come by our showroom, please call us (615) 790-0244 or email us firstname.lastname@example.org. (*** Please call our showroom or email us prior to coming by with your pieces to ensure one of our gemologists and/or buyers will be present to assist you. ***)
We also purchase gold and platinum, as well as sterling flatware, holloware, and servingware (we do not purchase sterling jewelry). Our buyers give a clear and honest explanation of the process, allowing you to make the most informed decision concerning your pieces.
in-store payment options
At Walton's, we understand that big purchases should not break the bank. We offer two long term payment options: A three month in store layaway plan; one third down with three months to pay the remaining two thirds OR interest free financing for one year through Wells Fargo. Our layaway and financing transactions must be done and completed in our showroom.
All layaway sales are final. Your final payment is due no more than 90 days after the first payment was made. If you cancel your layaway prior to the final payment, store credit will be issued for the amount for previous payments made.
We accept all major credit cards and cash when making in-store purchases.
If payment is made with a personal or business check, the check must clear our account before you can take your purchase with you. If you are out of state, you will be responsible for covering the cost to ship the item to you once payment clears our accounts. A state issued ID is required to make a payment with a check. The address on the check must match the address on your state issued ID. We do not accept checks from first time customers. We do not accept cashiers checks, money orders or bank checks.
Gift certificates are now available to purchase on our website! $50, $100, $250, $500 and $1,000 amounts can be purchased HERE. Purchasing a Walton's Digital Gift Certificate creates a unique code. The gift certificate recipient can enter this code at checkout to subtract the gift certificate value from their order total. The digital gift certificate may ONLY be used by the recipient for online purchases. If you'd like to purchase a gift certificate to be used in store, please call our showroom as we'd be happy to assist you over the phone with your purchase. Gift certificates are good for one year from purchase date. All gift certificate sales are final.
in-store purchase policies
Returns are accepted within 30 days. Exchanges are accepted within 30 days on items of equal or higher value. No cash refunds. Items must be returned in their original condition with the original receipt. Refunds will not be issued if item is returned after 30 days from purchase date.
For items being purchased sight unseen (purchased online or over the phone), we gladly accept returns or exchanges within 10 days from the time you receive your package. All jewelry must be returned in the condition it was received with the original receipt. All sales are final after 10 days. After those 10 days, a refund will not be issued.
For all of our online shopping policies, click SHOPPING WITH US ONLINE.