Jewelry Care & Warranty
Protect your fine jewelry with expert care, trusted service, and lasting support.
Everyday Care, Lifelong Wear
As the proud owner of a gorgeous piece of jewelry, it is essential to understand the best methods for maintaining its beauty for generations to come.
With over half a century of expertise in fine jewelry craftsmanship and care, we recognize the unique nature of each piece. With every purchase, our team of experts will assist you in selecting the optimal care regimen for your individual piece of jewelry.
Below are some helpful tips to ensure your jewelry stays in the best possible condition for another lifetime of wear.
Cleaning your ring at home
- Diamonds and most colored gemstones can be cleaned using warm water and mild soap. Use a soft-bristled toothbrush to lightly scrub away any built-up residue.
- Be sure to rinse your jewelry in a bowl of clean water to remove cleaning solutions, since you risk losing stones or whole pieces of jewelry down the sink! Have your jewelry professionally cleaned and checked as often as you'd like, but we recommend every 6 months.
- Soft gemstones, like pearls and opals, can easily scratch. A soft, link free cloth is best to use in place of soaps and brushes.
- When you're not wearing your jewelry, store it in a clean, dry, room temperature place. Avoid tossing it in a drawer where the gems could be scratched or damaged.
Our Warranty
Support Beyond the Purchase
Within the first year:
Walton's covers the following complimentary repairs within your first year of purchase:
- First custom fit sizing is complimentary with purchase
- Tightening loose stone(s)
- Repairing a cracked or split shank if broken at the sizing seam
- Broken prongs due to setting defect (not due to normal wear)
- Replacement of accent stones under 0.10 carats if the stone came loose due to a setting defect (not due to normal wear)
- We cannot accept responsibility for items repaired by any other jeweler. Any and all warranty of the piece will be considered void if another jeweler has worked on a Walton's design.
After the first year:
We are here to assist you with all of your repair needs after one year, or repairs outside of the above mentioned. Repair fees will apply. We recommend you obtain insurance for your jewelry in the unlikely event of a center stone falling out or getting damaged.
Repairs & Resizing
In-house fine jewelry repair.
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