Have a question? We're here to help! If you don't see your question below, please feel free to contact us.
All purchases made at Walton's include a point-of-sale report which can be submitted to your insurer. Upon request, we also provide formal written appraisals done by our GIA Gemologists for items purchased from us.
Yes! We specialize in pre-1940s antique and estate jewelry, which is largely what we purchase for our inventory; however, we are happy to take a look at any jewelry items you have. We also purchase pieces for their gold, platinum, and diamond value. We purchase sterling silver flatware and hollowware (we do not purchase silver plated items or sterling jewelry).
We ask that you reach out to us via email about items you’d like to sell before coming by our showroom. Click here to learn more or send us information about items you’re interested in selling.
Absolutely! We'd love the opportunity to meet you for an appointment in our showroom. If you prefer not to make the trip, we are also happy to meet with you virtually (through a Zoom call or Facetime). Click here to schedule an appointment »
We recommend meeting with our experts for an estate evaluation. One of our GIA Gemologists will sit down with you and go through your items to determine what is costume jewelry and what is fine jewelry. If you're interested in selling some of your pieces, we can also make offers on items we may be interested in purchasing. Our estate evaluations are $200 per hour and do not include any written documentation (you can take as many notes as you would like during the evaluation). Please contact us prior to scheduling an appointment.
We offer exchanges or issue store credit within 30 days from the time you receive your item. We do not provide refunds. All sales are final after 30 days. After those 30 days, store credit or exchange will not be issued.
Unfortunately, we do not buy back jewelry previously purchased from us.
We ship anywhere in the United States. Unfortunately, we currently do not ship internationally.
Walton's Jewelry offers complimentary UPS Express Mail shipping on all online purchases. All UPS deliveries require a signature upon receipt and are fully insured for the full retail value. Please make sure you are present to sign for the package when it arrives. We do not ship to PO Boxes.
The cost of a ring resizing has many different factors (the type of metal, if it needs to be larger or smaller and by how many sizes, how wide the ring is, how many stones are set in the ring, etc.). We are happy to take a look at your ring in our showroom and give you an exact price for resizing. Very generally speaking, ring resizing starts around $100.
Absolutely! In fact, we encourage it! We’d much rather be 100% sure of your ring size so that your ring only has to be resized once.
We do not offer a same day repair service (i.e. ring resizing, prong retipping, resetting, etc.). We take great pride in the work of our highly skilled jeweler and quality control every step of the way. (After purchasing a ring from us, we will accommodate resizing at the time of purchase as quickly as possible.)
You’re welcome to stop by our showroom or schedule an appointment - we prioritize appointments but walk-ins are also welcome! We will examine your item and let you know the best route for repair, as well as give you a price and estimated date for pickup.
We do not offer watch repair or battery replacement.
Engagement & Bridal
Yes! All of our diamond bridal pieces come with an appraisal done by our GIA Graduate Gemologists.
Often times, you can do a little undercover work to determine your partner’s ring size - i.e. have a friend take them shopping and nonchalantly have their finger sized, “borrow” one of their rings that they wear on the same finger, or ask us if we have their ring size on file. If all else fails, we are happy to resize the ring after it has been given.
Unfortunately, we do not sell antique mountings without the center stones. We can, however, work with you to create the antique-inspired ring of your dreams!
We have nearly five decades of experience with jewelry from the Victorian, Edwardian, and Georgian periods as well as the Art Deco and Art Nouveau movements, making our expertise in redesigning, restoring, and repairing antique and vintage-inspired jewelry unmatched.
Many of our custom pieces are influenced by these bygone eras, but no vintage or antique piece can be reproduced exactly – and in many cases, that’s actually a good thing!
During your consultation, our design experts will work closely with you to understand your vision and offer detailed suggestions on how to best bring it to life.
We are delighted to offer stone setting and heirloom redesign for those who have their own materials. We do buy gold and can apply its value to the cost of your finished piece, however, the gold we acquire from you will not be used in crafting your jewelry.
With nearly 50 years in the industry, we’ve cultivated relationships with some of the best gem dealers in the country specializing in antique cut diamonds and precious gemstones.
Finding the right stone for your custom project is a big decision, which is why we always recommend a complimentary consultation with one of our GIA-accredited jewelry professionals. Book yours here.
All custom pieces start at $2,000 with a quote provided alongside your design presentation.
The required deposit to begin creating your custom jewelry is typically 50% depending on design elements and other needs such as stone sourcing.
Simple repairs and settings may take as little as 7-10 business days to complete, while more complex redesigns and custom projects take on average 8-10 weeks. You will be advised of our estimated timeline during your complimentary consultation.
An email is automatically sent to us once your order has been placed, you will also receive a confirmation email. After we receive your order, we will reach out to you in regards to shipping and/or pickup.
At Walton's, we understand that big purchases should not break the bank. Click here to learn more about our three long-term payment options: Layaway, Affirm Financing, and Wells Fargo Special Financing.
Absolutely! If you’ve seen a piece on our website, Facebook or Instagram and would prefer to chat with a sales associate over the phone to purchase, we will text you a secure link to purchase. Please call or text our showroom anytime Tuesday - Saturday 10 am to 5 pm.