FAQ

Have a question? We’re here to help! If you don’t see your question below, please feel free to contact us.

General

All purchases made at Walton's include a point-of-sale report which can be submitted to your insurer. Upon request, we also provide formal written appraisals done by our GIA Gemologists for items purchased from us.

We have a beautiful collection of antique and estate jewelry, new and classic pieces, and we offer custom design services! Our entire selection is shoppable right here on our website.

Yes! We specialize in pre-1940s antique and estate jewelry, which is largely what we purchase for our inventory; however, we are happy to take a look at any jewelry items you have. We also purchase pieces for their gold, platinum, and diamond value. We purchase sterling silver flatware and hollowware (we do not purchase silver plated items or sterling jewelry).

We ask that you reach out to us via email about items you’d like to sell before coming by our showroom. Click here to learn more or send us information about items you’re interested in selling.

We prioritize appointments but walk-ins are also welcome!

Absolutely! We'd love the opportunity to meet you for an appointment in our showroom. If you prefer not to make the trip, we are also happy to meet with you virtually (through a Zoom call or Facetime). Click here to schedule an appointment »

We would be happy to schedule an Estate Evaluation with you! We will sit down and go through your items with you to help you determine what is costume jewelry and what is fine jewelry. If you're interested in selling some of your pieces, we will also make offers on items we may be interested in purchasing. Our Estate Evaluations are $200 per hour and do not include any written documentation (you can take as many notes as you would like during the evaluation). Please contact us prior to scheduling an appointment.

Returns & Exchanges

We offer exchanges or issue store credit within 30 days from the time you receive your item. We do not provide refunds. All sales are final after 30 days. After those 30 days, store credit or exchange will not be issued.

Read our full Return Policy »

Unfortunately, we do not buy back jewelry previously purchased from us.

Repair

The cost of a ring resizing has many different factors (the type of metal, if it needs to be larger or smaller and by how many sizes, how wide the ring is, how many stones are set in the ring, etc.). We are happy to take a look at your ring in our showroom and give you an exact price for resizing. Very generally speaking, ring resizing starts around $100.

Absolutely! In fact, we encourage it! We’d much rather be 100% sure of your ring size so that your ring only has to be resized once.

We find it best for us to measure your finger to be sure of your exact ring size, which we are happy to do if you schedule a time to come by our showroom! Click here to schedule an appointment »

We do not offer sterling silver jewelry or hollowware repair. Click here to learn more about our jewelry repair services.

We do not offer a same day repair service (i.e. ring resizing, prong retipping, resetting, etc.). We take great pride in the work of our highly skilled jeweler and quality control every step of the way. (After purchasing a ring from us, we will accommodate resizing at the time of purchase as quickly as possible.)

Different types of jewelry require different types of care. We have a handy page on our website that talks about best practices for jewelry maintenance. Click here to learn more »

You’re welcome to stop by our showroom or schedule an appointment - we prioritize appointments but walk-ins are also welcome! We will examine your item and let you know the best route for repair, as well as give you a price and estimated date for pickup.

We do not offer watch repair or battery replacement.

Engagement & Bridal

We’d love the opportunity to work with you and discuss all things diamonds! Click here to schedule a date and time that works best for you.

Yes! All of our diamond bridal pieces come with an appraisal done by our GIA Graduate Gemologists.

Often times, you can do a little undercover work to determine your partner’s ring size - i.e. have a friend take them shopping and nonchalantly have their finger sized, “borrow” one of their rings that they wear on the same finger, or ask us if we have their ring size on file. If all else fails, we are happy to resize the ring after it has been given.

Unfortunately, we do not sell antique mountings without the center stones. We can, however, work with you to create the antique-inspired ring of your dreams!

Custom Design

We are excited to work on most jewelry projects! Click here to set up an appointment to come by our showroom for a consultation.

Our antique and estate pieces cannot be customized as they are one-of-a-kind pieces. However, we’d be happy to discuss options with you to create the jewelry of your dreams! Click here to schedule a design consultation »

Ordering & Financing Options

An email is automatically sent to us once your order has been placed, you will also receive a confirmation email. After we receive your order, we will reach out to you in regards to shipping and/or pickup.

At Walton's, we understand that big purchases should not break the bank. Click here to learn more about our three long-term payment options: Layaway, Affirm Financing, and Wells Fargo Special Financing.

Absolutely! If you’ve seen a piece on our website, Facebook or Instagram and would prefer to chat with a sales associate over the phone to purchase, we will text you a secure link to purchase. Please call or text our showroom anytime Tuesday - Saturday 10 am to 5 pm.

Shipping Policies

We ship anywhere in the United States. Unfortunately, we currently do not ship internationally.

Read our Shipping Policy »

Walton's Jewelry offers complimentary UPS Express Mail shipping on all online purchases. All UPS deliveries require a signature upon receipt and are fully insured for the full retail value. Please make sure you are present to sign for the package when it arrives. We do not ship to PO Boxes.

Read our Shipping Policy »