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Showroom and Virtual Appointments

Tuesday - Saturday 10:00 am to 5:00 pm CST
Closed Sunday and Monday

If you’d like to take a look at pieces you’ve seen on our website in-person or have a piece you need to have repaired, click below to schedule your appointment. Although appointments are set at 15-minute increments, your appointment is not time-limited — feel free to browse as long as you’d like! *We do not offer repair services during the month of December.

Having trouble viewing the appointment calendar? Click here or contact us.

What will the process be when you arrive for your showroom appointment?
When you arrive for your scheduled appointment, please use the camera doorbell at our front entrance. You will be buzzed in by one of our Sales Professionals who will assist you in selecting an engagement ring, inspecting your jewelry for a repair, choosing that perfect gemstone piece, or finding a special anniversary gift.

How else can you shop and chat with Walton’s?

You can shop online 24/7 - shipping is always free! Our newest arrivals are highlighted on our Facebook and Instagram pages daily. We are always available via email (, Facebook and Instagram messaging, and through the live chat on our website. You can also call OR text our showroom (615) 790-0244 during the hours of 10:00 am and 5:00 pm Tuesday through Saturday.

Virtual Appointments

When you book a virtual appointment, we’ll do our best to recreate the same welcoming environment our Downtown Franklin showroom has to offer — and bring that feeling to you! Simply ask to see any piece in our collection or for our expert recommendations based on your personal style and preference.

Our virtual appointments are hosted through the Zoom platform. You can join using a desktop computer or your smartphone by clicking the link in your appointment confirmation email after booking.